BOOKING CONDITIONS
for Chalet Hôtel Les Rhododendrons, Plagne 1800, La Plagne

All holidays in this residence are provided by Snowfox Holidays Ltd
- UK Registration Number: 04753041 – Registered May 2003
- French Registration Identification: R.C.S ALBERTVILLE TGO 501 912 257 – No de Gestion 2008 B 36 – Registered 11 January 2007 

All holidays at the Chalet Hotel Les Rhododendrons are sold subject to these booking conditions:

Bookings and payments

The Client means the person in whose name the booking is made. The meaning of Client also extends to all other persons on whose behalf the booking is made.  Where a group of individuals are concerned, the group leader is the one responsible for the deposit as well as the final balance payment.  A contract between the Client and Snowfox Holidays Ltd is considered valid only after a completed booking form and a deposit of £130 per person or the total cost of the holiday has been received by Snowfox Holidays Ltd and a confirmation invoice has been issued.  The holiday balance is to be paid in full no later than 56 days prior to the start date of the holiday (date of arrival). Bookings made within 56 days of the start date of the holiday must be accompanied by full payment on booking confirmation.  If these conditions are not fulfilled by the Client, Snowfox Holidays Ltd reserve the right to cancel the booking. Under these circumstances the Client forfeits any deposit which would have been paid. Snowfox Holidays Ltd reserves the right to refuse a reservation without having to disclose a reason.

Lost property

Snowfox Holidays Ltd will not accept any responsibility for lost or damaged property.

Services provided by third parties

In the case of suppliers other than Snowfox Holidays Ltd (ski hire, transfers, ski lessons or any other suppliers) providing services to the Client, any contract is exclusively between the suppliers and the Client. Snowfox Holidays Ltd does not accept liability for any accidents or injuries caused while these services are being provided.

The Client’s responsibility for accommodation

The person making the booking is fully liable to Snowfox Holidays Ltd for any costs whatsoever incurred due to any incidents, actions, breakages, loss or damage to Snowfox Holidays Ltd accommodation and its inventory by the person him/herself or any member of their party.  Snowfox Holidays Ltd has full discretion as to the manner in which they deal with or settle any such incident.

Smoking

Smoking is strictly prohibited in all Snowfox accommodation.

Holiday cancellations by Snowfox Holidays Ltd

In the most unlikely event Snowfox Holidays should cancel your holiday they will endeavour to provide alternative accommodation of the same standard in the same resort. If the price of the alternative accommodation is less than the original price paid, the difference shall be repaid to the client. In the event that no alternative accommodation can be provided by Snowfox Holidays, the full amount paid for holiday accommodation received by Snowfox Holidays will be repaid in full to the client.

These conditions do not include circumstances arising from force majeure. The following are considered as amounting to force majeure: cancellation of holiday due to war, threat of war, riot, civil unrest, terrorist activity, natural disasters, and adverse weather conditions. For cancellations arising to these circumstances, no repayment or compensation will be given.

Holiday cancellations by the Client

The person completing the booking form or making the original booking should notify us in writing in order to cancel their holiday (letter, fax or e-mail is accepted). The client must receive a notification confirming the cancellation has been received by Snowfox Holidays Ltd. Snowfox Holidays Ltd cannot be held responsible for non-receipt or non-delivery of the cancellation notice.

Cancellations charges apply as follows:
58 days or more before departure – deposit only
36 days to 59 days before departure – 50%
21 days to 35 days before departure – 60%
20days or less before departure – 100%

Customer complaints

In the unlikely event of complaints arising, Snowfox Holidays Ltd or Hotel resort staff should be notified at once. Any complaint notified after the end of the holiday will not be accepted. No complaints which are related to weather, snow conditions, travel delays, lift closures or “social skiing” will be accepted.

Accommodation

No compensation claim will be accepted if any client finds chalet decoration or room sizes not to their liking. Snowfox Holidays has the right to upgrade your reservation to accommodation of a higher standard within the same resort.

Ski Hosting / Social Skiing

‘Ski Hosting’ or ‘Social Skiing’ is a free service. Please note this is not Ski Lessons, Ski Guiding or Mountain Guiding and is in no way a substitute for ski school. It is a service provided to encourage guests to ski together and get to know the excellent skiing area of la Plagne.  No responsibility will be taken by Snowfox Holidays or Chalet Hotel Les Rhododendrons for any accident or incident arising during the ski hosting. If the ski hosting cannot go ahead due to low numbers, physical injury or any other reason which does not allow us to provide this service no compensation will be given.

Refunds

No refunds will be made if any ‘free service’ cannot be delivered by Snowfox Holidays Ltd or Chalet Hotel Les Rhododendrons.

Law and jurisdiction

All contracts made according to the terms of these booking conditions are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.